Improving outcomes through learning and development

We operate a professional Care Management Team that is committed to providing high quality care to individuals in their own homes.

Abacare training

Our training is extensive and something we are very proud of. All potential carers take on a week-long training programme, put together by our talented trainer, Michael (Mick) McNeil, who is a registered nurse with more than 25 years caring and educational experience in areas such as acute medicine, elderly care and critical care. This includes 10 years as a lecturer in adult nursing at Bangor University.

We believe that learning and development are an essential part of delivering care. The focus of the week is that when caring in the community, the carer is dealing with real people with real needs.

With this in mind, topics covered include the role of the social care worker in line with the code of practice, the importance of respect and dignity, moving and handling, emergency first aid at work, safeguarding, medicines awareness and dementia awareness.

Furthermore, a whole day with a hands-on approach is devoted to personal care (as laid out in the Welsh Assembly document, Fundamentals of Care). Throughout the week, we use a variation of teaching styles and our aim is for the carer to view the world through the eyes of the person receiving care.

As well as offering the initial week-long programme, we also provide on-going learning and development opportunities for all carers.

Some examples of the training provided are, dementia awareness, the development of a person-centered approach to care and communication workshops. In addition it facilitates clinical skills workshops for topics such as skin and bowel care and client specific issues such as autonomic dysreflexia.

Staff are able to continue their development through flexible online learning and we offer NVQs to all with the aspiration of everyone reaching Level 3 within two years.


The outcomes of Mick’s training can be seen within the comments on our Facebook page. He inspires people to be the best at what they do. Some of the comments include:

“Just finished a week of training with Abacare. It was absolutely fantastic. Such a brilliant trainer in Mick McNeil and all the staff in the Bangor office were exceptionally friendly and helpful. I am absolutely buzzing tonight and can’t wait to start! Couldn’t recommend it enough!!”

“I have found the Abacare training week to be the best training I have ever received since working in Health and Social Care for the last 14 years.”

“The Trainer Mick McNeil was an absolute inspiration, with a way of communicating what we needed to know that reached people who have never worked in care before and people who have many years’ experience. He was extremely approachable and answered any questions we asked. It was interesting, informative and fun! I will thoroughly value the experience throughout my career and can’t recommend the training or trainer highly enough.”

If you’re interested in becoming a carer for us and undertaking industry training, then please get in touch.