Carer recruited in lockdown is helping support elderly across Flintshire

Katrina Broster from Connah’s Quay in Wales has been supporting the elderly and vulnerable after she was recruited by us during the coronavirus pandemic (August 2020).

Katrina Broster - Abacare

The 38-year-old joined us in March, just after the lockdown was announced, and she is already helping make a difference to the service users she looks after.

She said: “After being made redundant from my previous job of nearly nine years, I felt so lost. I had no idea what to do with my life. I was talking to my family and found out my cousin, Heidi Williams, works for Abacare based in the Bangor offices.

“She told me I would be really good in this role and said Flint had some vacancies. So, I took a leap of faith and applied, and I am so glad I did. I love working in care and I have been made to feel so welcome and valued, and an important part of the team.”

Katrina previously worked at Carphone Warehouse as a Territorial People Coordinator before joining Abacare.

She has been married to for 12 years and has two boys, aged 10 and 11-years-old. They enjoy going to Comic Con events as a family every year and making their own costumes.

Katrina also enjoys playing video games in her spare time and catching up with friends and family as often and safely as she can.

Tracey Webster, Registered Manager at our Flintshire offices, said: “At the beginning of the pandemic we launched a major campaign to recruit new carers to look after our elderly and vulnerable service.

“We were already providing excellent levels of care and helping to alleviate pressure on the NHS by providing frontline care to service users in their own homes.

“We were able to fast track our recruitment process and we were thrilled to have Katrina come on board with us. She has only been with us since March but has become a real treasured member of the team and has provided care and reassurance to everyone she looks after. She came from a retail background, but this wasn’t a problem, as the skills needed, such as excellent customer service, can easily be transferred between industries.

“It’s been a very uncertain and worrying couple of months and Katrina has really shone in her new role.”