Helplines for the elderly at Christmas

Christmas is a real struggle during normal times, but more so this year than ever. There are many people out there who will not be able to spend the festivities with their friends or family due to the pandemic.


Each year, we put together a list of helplines people can contact during the Christmas period, if they are feeling lonely and would like to hear a friendly voice.

C.A.L.L (Wales) – 0800 132 737 or text ‘help’ to 81066

The Community Advice and Listening Line (C.A.L.L) offers emotional support and information on mental health and related matters to people in Wales. Anyone concerned about their own mental health or someone else’s can access the service.

Wales Dementia Helpline – 0808 808 2235 or text ‘help’ to 81066

The helpline offers emotional support to anyone, of any age, who is caring for someone with Dementia as well as other family members or friends.

The service will also help and support those who have been diagnosed with Dementia.

The Silver Line – 0800 4 70 80 90

The Silver Line is a free, 24-hour, confidential helpline for older people. It provides information, friendship and advice to older people every day of the year.

Samaritans – 116 123 or Welsh Language line on 0808 164 0123

The Samaritans offers 24-hour emotional support, every day of the year for anyone feeling distressed. The Welsh Language line is available between 7pm – 11pm seven days a week.

British Red Cross – Connecting Communities

The British Red Cross’ connecting communities service offers up to three months of support to lonely people and helps you explore your interests and start doing things you want, such as meeting new friends and building confidence.

To find your local loneliness service, click here.

Our carers will be visiting our service users as normal during the Christmas period and are often a welcome friendly face in their day. If you would like to find out more about our services, click here.

We also offer a 24-hour emergency on call service for the service users we already care for. If anyone needs assistance, they should call their local branch. All phone numbers are available to see here.