About Abacare
About us
We deliver homecare support to help those suffering from:
- Physical disabilities
- Dementia
- Acquired brain injury
- Learning disabilities
- Alzheimer’s disease
- Spinal injury
- Mental health issues
- Palliative care
- Complex neurological difficulties
Or, who may require assistance for:
- Attending appointments or events
- Travel abroad/UK
- Respite care
- Attending university or college
We support clients to maintain the maximum degree of independence possible and we do this through:
- Recruiting and retaining the best staff.
- Providing excellent training to all staff before they start work for us.
- Providing 24/7 support to clients and staff.
- Upholding a strong set of core values.
- Robust performance monitoring to deliver continuous improvement and maintain high standards of compliance.
- Working with clients to produce Person-Centred Care Plans to meet their individual needs and preferences.
- Treating people with respect, honesty, and dignity and empowering them to remain as independent as possible.
Personal care includes any activity that requires a degree of close personal and physical contact with a person, regardless of age, who for reasons associated with disability, frailty, illness or personal capacity, are unable to provide for themselves without assistance. These activities include:
- Assisting the individual to get up and dressed/undressed and going to bed.
- Helping the person to have a wash, shower, or bath including washing of hair, shaving, and oral hygiene.
- Assisting a person with their toilet requirements.
- Helping the person eat their food and to take a drink.
- Assisting the person with their medication or other health-related task in accordance with an agreed policy.
- Cleaning teeth and/or dentures.
- Cleaning glasses and hearing aids and assisting with putting them on.
- Assisting with getting out of a chair.
- Personal support of a confidential, sensitive, or specialist nature.
Domestic tasks are also provided if required and may include:
- Cleaning areas including baths, sinks, toilets, commodes, ovens, work surfaces, crockery, and cutlery
- Laundry and ironing
- Changing and making the bed
- Cooking food and preparing drinks
- Assisting with shopping
- Cleaning interior windows
- Vacuuming carpets and washing floors
- Collecting pensions and prescriptions
- Emptying and cleaning commodes
- We also help look after pets, if required
All cleaning materials and equipment needed to complete the tasks will be supplied by the client.
Our Team
Before being allowed into a client’s home, all staff will have undertaken a full DBS check and successfully completed a mandatory 3 1/2 day health & safety induction and supervised shadowing shifts to ensure they are fully competent in all aspects of the service we provide.
All staff are able to:
- Access and understand protocols to enter and make secure the client’s home and to keep the home and client safe and secure when carrying out duties.
- Access, understand, and carry out activities required to support the person in accordance with the risk assessment and Service Delivery Care Plan.
- Contact and communicate any problems and issues when carrying out their duties.
- Deal with confidentiality and security of information in ways which comply with legal and organisational policies.
How we conduct and manage our service by carrying out regular spot checks, and a quality audit questionnaire.
Meet The Team
Jane Jones – Branch Manager, Newtown
Jane started working as a carer from the age of 18 after completing her Health and Social Care Level 3 qualification. She has experience as a carer and working in a hospital setting. She started with Abacare in May 2014 as a care coordinator. After six months, she was promoted to operations executive and registered to complete her QCF level 5 in Health and Social Care management. On the of 1st of October 2018, she became the registered branch manager of the Newtown office.
In her spare time, Jane enjoys supporting her local football club with catering and bar work. Her son plays for the Powys academy team, so weekends are busy travelling all over the country supporting him with his football.
Tracey Webster – Branch Manager, Flint
Tracey Webster was born in Manchester and moved to North Wales 18 years ago. She has over 30 years of experience in the care sector, 18 of which have been in a management position. Tracey has gained many qualifications as a manager and holds a Level 4 NVQ in Health and Social Care.
Tracey takes pride in having a fair and friendly approach, and goes above and beyond to fulfil the needs of the clients and staff. In 2017 Tracey’s hard work and commitment was recognised in an article in the local newspaper.
Outside of work, Tracey loves nothing more than spending time with her children and grandchildren. When she isn’t with her family, she’s usually found organising team-building events and arranging for her team to take part in local charity fundraising.
Leah Haslam – Branch Manager, RCT
Bio coming soon
Ffion Evans – Branch Manager – Bangor
Ffion commenced her employment with Abacare as a care professional in August of 2011. After approximately 12 months she was promoted to field care supervisor for the Dolgellau area. Within the next 18 months she was promoted to care manager/coordinator for the whole of South Gwynedd.
In October of 2014 Ffion was promoted to the role of deputy branch manager where she gained more management experience. With the help of the company, she completed her QCF Level 5 in Management of Health & Social Care. In July of 2016 Ffion became the registered branch manager for the Abacare Bangor branch, which covers Gwynedd, Anglesey, and Conwy.
Ffion has become a role model for all new starters of Abacare. She shows that with hard work, commitment, and dedication, newcomers can progress to whatever level they require in the Social Care sector.
In her spare time Ffion is involved with her daughter`s gymnastics club and often supports her in competitions throughout the area. She also enjoys walking with her family and dogs and is fluent in Welsh.
Costs & Funding
Most people would rather be cared for in the privacy and comfort of their own home than move into a care home. There are various financing options and state funding schemes which can help people do so.
Below is a summary of how live-in care is often financed.
Abacare is not authorised to provide investment or other financial advice and nothing on this page should be construed as such. We recommend you obtain independent financial advice from an adviser registered with the Financial Conduct Authority.
State and Local Authority funding includes:
Attendance Allowance, Social Services Support and ‘Direct Payments’, Carer’s Allowance, NHS Continuing Healthcare, Disability Living Allowance, Independent Living Fund. Not all State and Local Authority funding is means tested.
Social Services Support
What is it?
Local authorities provide financial assistance, advice, and other forms of support to elderly, sick, and disabled people who need help with their personal care. Your local Social Services can arrange it and may pay or contribute toward the cost of your care, subject to an assessment to ascertain eligibility for services. Social Services cannot contribute to any nursing needs you may have.
Who might be eligible?
In Wales, you will not be asked to pay more than £100 per week towards your care, regardless of your financial situation. In other parts of the UK, if you have savings or investments of less than £23,250, you may be eligible for financial support.
How much can it pay?
The simple answer is, it varies. Social Services can also provide special equipment like bathroom aids or ramps to make life easier.
For more information: Contact Social Services at your local County Council office.
Abacare cannot accept any liability for the accuracy of the information above or clients reliance on it.
Our charges
Domiciliary care visits are charged per hour, while live-in care packages are generally dependent on the level of care required following an assessment by one of our specialist team members. Contact your local Abacare for the latest costs and charges.
We’re able to provide all levels of care, which may include:
- Continuing support or companionship
- Reablement for those returning from hospital
- Dementia care
- Care for those with reduced mobility associated with conditions such as Parkinson’s or strokes
- Care for those who are incapacitated or are in the severe stages of a neurological condition and need assistance with hoisting
- Care for two people in the same house
- Care that requires specialist nursing
- Palliative care