About Us
About Abacare
Care services
We deliver home care support for a range of needs and requirements including, but not limited to, those with:
- Physical Disabilities
- Dementia
- Acquired Brain Injury
- Learning Disabilities
- Alzheimer’s Disease
- Spinal Injury
- Mental Health Issue
- Palliative Care
- Complex Neurological Difficulties
Or, who may require assistance for:
- Attending appointments or events
- Travel abroad/UK
- Respite Care
- Attending University or College
We support clients to maintain the maximum degree of independence possible and we do this through:
- Recruiting and retaining the best staff
- Providing excellent training to all staff before they start work for us
- Providing 24/7 support to clients and staff
- Upholding a strong set of core values
- Robust performance monitoring to deliver continuous improvement and maintain high standards of compliance
- Working with clients to produce Person Centred Care Plans to meet their individual needs and preferences
- Treating people with respect, honesty and dignity and empowering them to remain as independent as possible.
Personal care includes any activity that requires a degree of close personal and physical contact with a person, regardless of age, who for reasons associated with disability, frailty, illness or personal capacity, are unable to provide for themselves without assistance. These activities include, for example:
- Assisting the person to get up and dressed/undressed and going to bed
- Helping the person to have a wash, shower or bath including washing of hair, shaving and oral hygiene
- Assisting a person with their toilet requirements
- Helping the person eat their food and to take a drink
- Assisting the person with their medication or other health related task in accordance with an agreed policy
- Cleaning teeth and/or dentures
- Cleaning glasses and hearing aids and assisting with putting them on
- Assisting with getting out of a chair
- Personal support of a confidential, sensitive or specialist nature
Domestic tasks are also provided if required and may include:
- Cleaning areas including baths, sinks, toilets, commodes, ovens, work surfaces, crockery and cutlery
- Laundry and ironing
- Changing and making the bed
- Preparing and cooking food, making drinks
- Assisting with shopping
- Cleaning interior windows
- Vacuuming of carpets and washing floors
- Collecting pensions and prescriptions
- Emptying and cleaning commodes
- We also help look after pets if required
All cleaning materials and equipment needed to complete the tasks will be supplied by the client.
Our Team
Before being allowed into a client’s home, all staff will have undertaken a full DBS check and successfully completed a mandatory 3 1/2 day health & safety induction and supervised shadowing shifts to ensure they are fully competent in all aspects of the service we provide.
All staff are able to:
- Access and understand protocols to enter and make secure, the client’s home, to keep the home and client safe and secure when carrying out duties
- Access, understand and carry out activities required to support the person, in accordance with the risk assessment and Service Delivery Care Plan
- Contact and communicate any problems and issues when carrying out their duties
- Deal with confidentiality and security of information in ways which comply with legal and organisational policies.
How we conduct and manage our service
We carry out regular Spot Checks and Supervision and carry out a quality audit questionnaire.
Meet The Team
Jane Jones – Branch Manager, Newtown
Jane started working as a carer from the age of 18 after completing her Health and Social Care Level 3 qualification. She has experience both being a carer and working in a hospital setting and started with Abacare in May 2014 as a co-ordinator. After 6 months, she was promoted to managing an area as an Operations Executive and registered to complete her QCF level 5 in Health and Social Care management. On 1st October 2018 she became the registered branch manager of the Newtown office.
In her spare time, Jane enjoys helping out at supporting her local football club with catering and bar work. Her son plays for the Powys academy team so weekends are busy travelling all over the country supporting him with his football.
Tracey Webster – Branch Manager, Flint
Tracey Webster was born in Manchester and moved to North Wales 18 years ago. She has over 30 years’ experience in the care sector, 18 years of which have been in a Management position. Tracey has gained many qualifications whilst being a Manager and holds an Level 4 NVQ in Health and Social Care.
Tracey takes pride in having a fair and friendly approach and works above and beyond to fulfil the needs of the clients and staff. This was recognised in an article relating to Tracey’s hard work and commitment in the local newspaper in 2017.
Outside of work, Tracey loves nothing more than spending time with her children and grandchildren, and when she isn’t with her family she is usually found organising team building events and arranging for her team to take part in local charity fundraising.
Leah Haslam – Branch Manager, RCT
Bio coming soon
Ffion Evans – Branch Manager – Bangor
Ffion commenced her employment with Abacare as a care worker way back in August 2011. After approximately 12 months she was promoted to Field Care Supervisor for the Dolgellau area. Within the next 18 months she was then promoted to Care Manager / co-ordinator for the whole of South Gwynedd area. In October 2014 Ffion was promoted to the role of Deputy Branch Manager where she gained more management experience and with the help of the company she completed her QCF Level 5 in Management of Health & Social Care. In July 2016 Ffion became the Registered Branch Manager for the Abacare Bangor branch which covers Gwynedd, Anglesey and Conwy.
Ffion has become a role model for all new starters that Join Abacare to show given hard work, commitment and dedication you can progress to whatever level you require in the Social Care sector.
In her spare time Ffion is in involved with her daughter`s gymnastics club and often supports her in competitions throughout the area, she also enjoys walking with her family and dogs. Ffion is also fluent in Welsh.
Costs & Funding
Most people would rather be cared for in the privacy and comfort of their own home than move into a care home. And, there are various financing options and state funding schemes which can help people do so.
Below is a summary of how live-in care is often financed.
Abacare is not authorised to provide investment or other financial advice and nothing on this page should be construed as such. We recommend you obtain independent financial advice from an adviser registered with the Financial Conduct Authority.
State and Local Authority funding includes:
Attendance Allowance, Social Services support and ‘Direct Payments’, Carer’s Allowance, NHS Continuing Healthcare, Disability Living Allowance, Independent Living Fund. Not all of State and Local Authority funding is means tested.
Social Services Support
What is it?
Local authorities provide financial assistance, advice and other forms of support to elderly, sick and disabled people who need help with their personal care. Your local Social Services can arrange and may pay or contribute towards the cost of your care, subject to an assessment to ascertain eligibility for services. Social Services cannot contribute to any nursing needs you may have.
Who might be eligible?
In Wales, you will not be asked to pay more than £100 per week towards your care regardless of your financial situation. In other parts of the UK if you have savings or investments of less than £23,250 you may be eligible for financial support.
How much can it pay?
The simple answer is it varies. Social Services can also provide special equipment to make life easier like bathroom aids or ramps.
For more information: Contact Social Services at your local County Council Office.
Abacare cannot accept any liability for the accuracy of the information above or clients reliance on it.
Our charges
Domiciliary care visits are charged per hour, while live-in care packages are generally dependent on the level of care required following an assessment by one of our specialist team members. Please contact your local Abacare office for latest costs and charges.
We are able to provide all levels of care which may include:
- Continuing support or companionship
- Reablement for those returning from hospital
- Dementia specific care
- Those with reduced mobility associated with conditions such as Parkinson’s or strokes
- Those who are incapacitated or are in the severe stages of a neurological condition and need assistance with hoisting
- Care for two people in the same house
- Care that requires specialist nursing
- Palliative care
| Company | Operating In… | Providing… | Visit The Website |
|---|---|---|---|
| Abacare | Central and North Wales | Home care services |  |
| Careline Homecare | Northeast England | Home care services |  |
| Comfort Call | Across England | Home care services and Extra Care |  |
| Conard Care | Northern Ireland | Home care services |  |
| Constance Care | Scotland | Home care services |  |
